About BGE HOME's Services

At BGE HOME, our customers trust our courteous and knowledgeable technicians to get the job done right, the first time. All BGE HOME technicians adhere to a stringent in-house certification program that guarantees their knowledge, affirms their commitment to the customer, and ensures excellence in completing every repair with the highest level of quality.

Our commitment to you is complete satisfaction through incomparable personal service - before, during and long after the sale.

The BGE HOME Service Advantages include:

• 24 hour, 7 Day Emergency Service Available
  
• Fast, Reliable Repairs
  
• Hundreds of Professional, Certified Technicians
  
• Service on All Major Brands, Regardless of Place of Purchase
  
• Customer Satisfaction Guarantee
  

BGE HOME trains, certifies and employs NATE certified technicians.

We offer service on ALL MAJOR BRANDS of appliances. We also service electrical, plumbing systems, and heating and air conditioning products. BGE HOME can repair it all, from leaky faucets to high-tech heating and air conditioning systems. Even if you didn’t purchase it from us, we can repair it. We’re setting new standards in home service with our team of professional and certified technicians who are trained to deliver expert care.

At BGE HOME, our customers trust our courteous and knowledgeable technicians to get the job done right, the first time. All BGE HOME technicians adhere to a stringent in-house certification program that guarantees their knowledge, affirms their commitment to the customer, and ensures excellence in completing every repair with the highest level of quality.

At BGE HOME, we are dedicated to making your house the comfortable home it was meant to be. Repair Service is available on the following:

Home Comfort

Home Appliances

Additional Services

Heating and Air Conditioning Service

BGE HOME technicians are thoroughly trained to work on every type of heating and air conditioning system. When something breaks around the house you want to call someone you can trust. We have hundreds of certified technicians available 24 hours a day for emergency service.

At BGE HOME, we are dedicated to making your house the comfortable home it was meant to be.

Furnaces, heat pumps, air conditioners and boilers, when BGE HOME technicians work on your equipment, you’re getting the best in the business. Our technicians are trained to keep all types of heating and air conditioning systems running at peak efficiency, year after year. Treat your system right and it will give you good service for a long time. Ignore it and eventually it will cost you - usually when you need it most during our hot, humid summers and bitter-cold winters.

If your families heating and air conditioning system needed repairs in the extreme cold or heat; would you know who to call for 24 hour emergency service?

Remember to ask yourself these three important questions before deciding.

1. What company has the manpower and resources to fix my problem fast?
2. Who can I count on to do a good job at a fair price?
3. Who can I trust to do the job right the first time?

The correct answer to all three questions is BGE HOME every time.

Repair Service is available on the following Home Comfort equipment:

• Heat Pumps
• Furnaces
• Boilers
• Central Air Conditioning
• Water Heaters
• Air Cleaners
• Humidifiers

We offer service on ALL MAJOR BRANDS of appliances. We also service electrical, plumbing systems, and heating and air conditioning products. BGE HOME can repair it all, from leaky faucets to high-tech heating and air conditioning systems. Even if you didn’t purchase it from us, we can repair it. We’re setting new standards in home service with our team of professional and certified technicians who are trained to deliver expert care.

At BGE HOME, our customers trust our courteous and knowledgeable technicians to get the job done right, the first time. All BGE HOME technicians adhere to a stringent in-house certification program that guarantees their knowledge, affirms their commitment to the customer, and ensures excellence in completing every repair with the highest level of quality.

At BGE HOME, we are dedicated to making your house the comfortable home it was meant to be. Repair Service is available on the following:

Home Comfort

Home Appliances

Additional Services

Appliance Service

At BGE HOME we know how to take care of your appliances too. Even the best equipment needs occasional service and our technicians are prepared to save you time, money and worry. We repair all major brands of appliances regardless of place of purchase. Call us when you have a breakdown or to purchase a BGE HOME service plan. Our knowledgeable technicians and large local parts inventory, is your assurance that your repair will be completed quickly and correctly, the first time. BGE HOME appliance repair technicians are appliance experts.

To find out more please email us or call 1-888-BGE-HOME.

We repair the following HOME APPLIANCES:

• Washers
• Dryers
• Refrigerators
• Freezers
• Ranges
• Built-in Ovens and Cooktops
• Microwaves
• Dishwashers
• Window Air Conditioners

Repair or Replace?

1. Checking the equipment
2. Reasons to Repair
3. Reasons to Replace

Checking the equipment

Give your system a check up every Spring and Fall

Manufacturers’ research shows that well-tuned equipment lasts longer with far-fewer breakdowns. If you want to keep your heating and cooling system for a long time, have it inspected by a BGE HOME Certified Heating and Air Conditioning Technician. BGE HOME Certified Heating and Air Conditioning Technicians recommend heating system inspections every fall and air conditioning inspections every spring. Our inspections include comprehensive tests and checks to get your system operating at maximum efficiency, even in severe weather.

When the stove, refrigerator, washing machine or other household appliance stops working, how do you know whether its time to call a repair service or to replace the appliance? The following tips can help you make a sound decision.

1. Troubleshoot the problem first. The appliance may be unplugged, have tripped a safety switch or circuit breaker, or have some other simple problem that’s easily put right. Every appliance comes with an owner’s manual, most of which have troubleshooting sections. Consult these first.
   
   If you don’t have the appliance’s owner’s manual, you may be able to find the manual or troubleshooting assistance for the specific appliance on the Internet. Check the manufacturer’s web site first. www.Consumer Reports.com has a list of manufacturer’s contact information including web site addresses that can be accessed for free.
2. Make notes of your answers to the troubleshooting questions. Also note the age of the machine and whether or not it is still under warranty. These notes can help you decide whether repair or replacement makes more economic sense as you work through the questions in the next step.
   
   
3. Use the following to help determine if you need to repair or replace. Answering some of the following questions requires that you do some homework on features and prices of potential replacements. Appliance manufacturers’ and retailers’ web sites and sites that offer reviews, such as that of Consumer Reports, provide useful information quickly.
   
   Because many appliances cost from nearly $1000 to many thousands, spending $75-$100 on a service call to get an accurate estimate of repair costs may make economic sense. Often, if you decide to repair the appliance, the service call fee is credited toward the total repair cost.

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Reasons to Repair:

• The appliance is still under warranty and the problem is covered.
• Based on average life expectancy, the appliance still has enough service years in it to justify the repair.
• Repair costs are reasonable. One rule of thumb identifies "reasonable" as "less than 50% of the cost of a new appliance."
• Has the current appliance given good service and do you particularly like the model? Simply not wanting to change can be a valid reason for repair.

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Reasons to Replace:

• The repairs will cost more than 50% of the cost of a new appliance.
• The new model is more energy efficient. Compare the annual energy savings of the new model to the cost of running the old model. Energy efficiency savings may help the new appliance pay for itself over several years.
• Replacement parts may be hard to find. The older the appliance, the harder it is to find the parts. It is even hard to find parts for some newer models.

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Carry-In Service

The following BGE HOME locations are available for drop-off and pickup of carry-in service items.

Hours: Monday through Friday 7:30am to 4:00pm

1409-A Tangier Dr.
Baltimore, MD 21220
1-888-BGE-HOME
(1-888-243-4663)

Carry-In Service via US Postal Service or Parcel Delivery

You may elect to ship carry-in service items for repair via the US Postal Service or other parcel delivery company. Packing, shipping and insuring of these items are the customer’s responsibility. BGE HOME assumes no liability for items damaged in transit.

Items shipped to BGE HOME will be returned via the US Postal Service or parcel delivery. We will package, ship and insure the package for the value of the item being returned. Customers with an extended life warranty on the repair item will not be charged for the return shipping service. Customers who do not have an extended life warranty on the repair item will be charged a flat rate of $15.00 for the return shipping service.

Please ship items to:

BGE HOME
Carry-In Service
1409-A Tangier Dr.
Baltimore, MD 21220

We offer service on ALL MAJOR BRANDS of appliances. We also service electrical, plumbing systems, and heating and air conditioning products. BGE HOME can repair it all, from leaky faucets to high-tech heating and air conditioning systems. Even if you didn't purchase it from us, we can repair it. We're setting new standards in home service with our team of professional and certified technicians who are trained to deliver expert care.

At BGE HOME, our customers trust our courteous and knowledgeable technicians to get the job done right, the first time. All BGE HOME technicians adhere to a stringent in-house certification program that guarantees their knowledge, affirms their commitment to the customer, and ensures excellence in completing every repair with the highest level of quality.

At BGE HOME, we are dedicated to making your house the comfortable home it was meant to be. Repair Service is available on the following:

Home Comfort

Home Appliances

Additional Services

About Service Contracts

Whether you want to cover a single appliance, your kitchen appliances only, your laundry appliances only, your heating and cooling system and water heater or everything in your entire house, BGE HOME has the service plan for you.

Even the best appliances need occasional service. That is why it pays to be prepared, especially when it comes to necessities like heat, air conditioning, hot water, and essential appliances that you depend on every day. A service plan from BGE HOME will save you time, money, and worry from unexpected repairs.

Call 1-888-BGE-HOME or email us for more information on our service contracts.

OUR REPUTATION IS SERVICE

Our service plans are backed by a promise of professional repair service from a team of experienced, certified technicians. We are always ready to serve you. With our knowledgeable technicians and large local parts inventory, you can be sure your repair will be completed quickly and correctly the first time.

Appliance / Equipment Protection

A Single Breakdown Can Justify the Cost

Even the best equipment needs occasional service. That’s why it pays to be prepared, especially for necessities like heat, air conditioning, and hot water even for equipment used as often as your kitchen and laundry appliances. Without this protection, the typical repair for your kitchen and laundry appliances is around $125, while a typical repair for your heating and air conditioning can be two to three times the cost of our service plan. Our annual service plans cover the cost for you.

Single year service plans are available on the following regardless of where they were purchased:

Package Plans

BGE HOME offers package plan protection as well.

This includes comprehensive service contract offerings in which customers can cover repairs for multiple pieces of equipment

Cover your heating and air conditioning system under one umbrella. As an added bonus, you will receive one annual inspection.

Continuous Protection

Your economical service coverage can be easily extended year after year with our convenient automatic renewal feature. Prior to the expiration of your service plan you will receive a notice to confirm that your plan is being renewed for another year and to inform you of your option to cancel at that time.

BENEFITS from BGE HOME:

• 24 Hours a day/7days a week Emergency Service
• AM/PM Scheduling
• 100% Covered Parts and Labor
• Automatic Renewal Coverage
• Comprehensive Parts Coverage
• Technical Support Hotline

Email Us today to ensure your families comfort.

Smart Service by BGE HOME

What would happen if your central air conditioner broke down during the dog days of summer, or your heating system shut down, or you needed emergency repair service on a cold February evening? Suppose your refrigerator went on the fritz just after the manufacturer’s warranty expired? Emergencies like these need to be addressed quickly and they could be very expensive.

For pennies a day, Smart Service protects your family budget and provides peace-of-mind. In fact, Smart Service is so affordable that even one breakdown could instantly cover the entire cost of the plan.

BGE HOME certified technicians will fix it right the first time. You pay absolutely nothing for covered parts and labor.

Are You Prepared?

Smart Service covers nearly all makes and models of heating and air conditioning equipment, water heaters and major household appliances. There’s even a Smart Service plan for your electrical and plumbing systems.

You can always reach BGE HOME 24 hours a day, 7days a week for emergency service. You’ll have peace-of-mind knowing that a certified BGE HOME technician will come to your home to make the required repairs.

No Pre-Inspections. 24 Hour Emergency Service.

This really is a smart deal! Smart Service from BGE HOME is your protection against costly, unexpected repairs on household equipment and appliances. You can always reach BGE HOME, 24 hours a day, 7 days a week for emergency service.

What’s Covered by Smart Service?

A single breakdown can justify the cost

Without this protection, the typical repair of a household appliance is around $130 and the typical heating and air conditioning repair is approximately $850. Our service plan not only saves the repair expense, but also covers food spoilage in the event of a refrigerator or freezer breakdown. Whether you want to cover a single appliance, your kitchen appliances only, your laundry appliances only, just your heating and cooling system and water heater or your entire house, BGE HOME has the service plan for you.

You can always reach BGE HOME 24 hours a day, 7 days a week for emergency service at 1-888-BGE-HOME. You’ll have peace-of-mind knowing that a certified BGE HOME technician will come to your home to make the required repairs.

Choose the plan that’s right for you.

All Plans Include the Following Special Features:

• Priority Service
• 100% of covered parts for any service call
• 100% of labor costs for any service call
• Annual inspection of heating/air conditioning equipment
• Notification of special BGE HOME promotions
• And More

Whole House Plan

Heating and Air Conditioning System, Water Heater, Refrigerator, Range, Dishwasher, Washer and Dryer (includes annual inspection of heating/air conditioning equipment)

Home Comfort Plan

Heating and Air Conditioning System and Water Heater (includes annual inspection of heating/air conditioning equipment)
CLICK HERE to Sign Up Today.

Electrical/ Plumbing

Exposed interior wiring, panels, leaks in exposed water lines, toilet mechanisms and more.

Single year service plans are available for all brands of appliance and heating and air conditioning regardless of where your equipment was purchased.

Call us at 1-888-BGE-HOME or Email Us at to find out more about our service contracts.