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BGE HOME Continues to Provide Essential Services to Customers

Throughout challenging times, customers turn to brands they trust. As an essential service provider, BGE HOME is staying focused on helping to keep our customers safe and comfortable in their homes.  As we adapt to a new normal, our teams are prepared to safely serve our community.

Our team has implemented enhanced safety measures that start before we ever enter a home. When setting up an appointment with our Customer Care team, we’re asking customers to share if anyone in the home is experiencing symptoms related to COVID-19. If the answer is yes, we will work with each customer to determine the safest approach to resolve the issue.

Additionally, prior to arrival, our technicians will call ahead and ask the same questions to ensure nothing has changed. And, when our technicians arrive, they’ll no longer greet the homeowner with a handshake but a friendly wave through the window. Our team will be careful to maintain social distancing of at least 6 feet when possible to protect customers and themselves.

As most of us are spending a lot more time indoors and with warm weather right around the corner, we’ve developed a simple self-check process for your A/C system. While temperatures are still mild, we’re recommending customers follow a few simple steps to help ensure you’re A/C system is running and ready for the season. View our step-by-step A/C system self-check process at bgehome.com/check.

We’re maintaining a consistent focus every day on increased hygiene and disinfecting equipment and vehicles. Many customers appreciate the extra steps our team is taking to keep the community safe. Members of our field services team have shared the feedback they’ve received from customers:

“Several customers are thanking me and are expressing appreciation for me coming to their home during the pandemic.”

 

“Customers appreciate the safety measures BGE HOME has in place, including how we’re practicing social distancing and properly using safety equipment to reduce spreading the virus.”

Office employees are also helping reduce the spread by adjusting to new temporary work from home policies, alternate schedules, practicing social distancing and helping with enhanced cleaning protocols. While most of our team is getting used to collaborating online via video chat, some employees still need to report to our office. Peggy Blasetti, Director of Service, says “It is different to be in a relatively empty office, but I have to say, I always get the best parking spot.”

Social distancing also means that our tight-knit team is relying on camaraderie and team work now more than ever.  Office and field teams are finding new ways to connect and support each other. High-fives, fist-bumps and even elbow bumps have been replaced by waves, peace signs and air high-fives. Although we miss seeing our co-workers each day, these new procedures allow us to stay focused on our top priority: the safety of our employees and our customers.

For more information on the health and safety protocols that our team is utilizing, visit our COVID-19 page.

 

 

This entry was posted on Tuesday, April 14th, 2020 at 5:16 pm. Both comments and pings are currently closed.

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