What causes a power surge?
Power surges are sudden increases in voltage. The main cause of surges is lightning, which can enter your home’s electrical system from up to a mile away. Additional causes are high winds, downed utility poles and power line interference due to animals, trees and car accidents.
What time of year do most power surges occur?
Most power surges are weather and accident related, so they can occur at unpredictable times all throughout the year.
Why should you have a surge protector for the whole house?
Modern electronic equipment such as computers, TVs, heating and cooling equipment, and kitchen appliances are made with extremely sophisticated circuitry. Even a minor surge can cause major damage. Whole house protection from SurgeGuard can shield all of your electronics and appliances at once.
Where is SurgeGuard installed?
The SurgeGuard device is usually installed outside on your electric meter, where your electric service enters your home. However, if you have an inside meter or an electric service over 400 amps, an interior surge protection device may be installed.
Doesn't my circuit breaker protect electronic equipment?
Unfortunately, a circuit breaker’s reaction time is much too slow to stop a power surge from entering your home. SurgeGuard can activate in nanoseconds to harmlessly ground a surge before it enters your home.
Is SurgeGuard different from outlet surge strips?
SurgeGuard can handle surges up to 100 times greater than ordinary outlet protectors. The SurgeGuard device is installed outside your house on your electric meter. So, unlike surge strips, SurgeGuard is designed to help stop power surges before they can enter your home.
Once I have SurgeGuard, should I cancel any current service contracts I have?
No. Most service contracts protect against normal mechanical failures and do not cover surge damage. SurgeGuard protection complements your current service contracts. For total protection, it’s a good idea to have both.
If I think a power surge has hit my home, how do I file a claim?
Filing a claim is fast and easy. Just call Constellation Home at 1-888-243-4663. We will send a certified technician to your home to perform a complete investigation. If they find that a power surge has managed to pass through our device, you will receive coverage of up to $10,000 for replacement or repair costs.
Is SurgeGuard protection expensive?
You can get all this protection for a small monthly rental fee of $7.95, plus tax, which will be invoiced on your utility bill. And SurgeGuard installation is free. You will need to provide your Electric Choice ID when signing up for the program, which can be found on your utility bill.
How do I get SurgeGuard Protection for my home?
Getting the peace of mind of SurgeGuard protection couldn’t be easier. Sign up online or call 1-888-243-4663. Since installation appointments aren’t usually necessary, Constellation Home will notify you when your SurgeGuard device has been activated.