Jump to: COVID-19 FAQs
Our employees are in hundreds of homes each day, providing essential services that keep customers safe and comfortable. In times of public health concern, such as with the coronavirus (COVID-19), we remain committed to performing this critical role for our customers. In order to maintain a safe environment for both customers and employees, BGE HOME will be enacting the following measures:
Enhanced Cleanliness Protocols: Employees will be increasing the frequency of sanitization of any shared or on-the-job equipment and vehicles, as well as wiping down all surfaces at the work site before and after work is performed, as needed.
Practice Social Distancing: Employees will attempt to avoid direct contact with others (ex. handshakes, hugs, high-fives, etc.) and to stay approximately six feet from the nearest person while working, as well as avoid gatherings in any common areas or large groups.
Personal Hygiene Preparedness: As needed, employees will be equipped with personal protective equipment. Additionally, employees will follow a hand washing schedule for the protection of customers and employees.
Keeping Employees Informed: BGE HOME is closely following guidance of the Centers for Disease Control and passing along updates to our employees. All employees have been informed on identifying the potential signs and symptoms of the coronavirus. And, if an employee were to demonstrate potential symptoms, he/she will be evaluated by a medical professional.
We are committed to keeping our community safe. So, when you contact BGE HOME, or if a member of our team is in your home, please share any health concerns. We want to ensure you get the service you need, while keeping everyone safe.
What is BGE HOME doing to keep customers safe during visits?
What is BGE HOME doing for vulnerable and at-risk customers?
What if I think I have, or have been diagnosed with COVID-19, but I have an emergency situation?
If I have a service or appointment scheduled, are you still coming?
If I already have a service or appointment scheduled, can I reschedule for a later date?
I am unable to work due to COVID-19 and I’m concerned about being able to pay my BGE HOME bill(s).
How is BGE HOME keeping employees safe and preventing the spread of COVID-19?
What type of training are BGE HOME employees receiving on safety equipment?